Laptop Battery Troubleshooting

FAQ 1: Without the external power, Install the battery for many times, but fail to turn on the laptop.

Possible Reasons:
1. Incorrect battery installation  
2. The battery is not used for a long time.
3. Deep discharge protection
4. other reasons

Solution:
1. Check out carefully whether the interface connection between the laptop and battery is correct.

2. Put on the battery and charge it using the AC Adapter for a moment to active the battery. In the status of off, turn on the laptop again without connecting the AC Adapter.  
3. Get a laptop battery replacement.

4. Contact the after-sale service or local dealers.

FAQ 2: The laptop battery is not used for a period of time, it leaves less or even no electric quantity when to use it again.

Possible Reasons:
1.

Leave the battery with little power less than 50% at the previous time to use it.
2. Natural loss caused by the battery quality or storage environment
3. Natural damping caused by long time idle or lack of regular charge-discharge

Solution:
1. Just charge the battery to 100% and then the battery runs normally.
2. It is a normal phenomenon, and the battery can be normally used after charging.
3. Get a laptop battery replacement.

FAQ 3: The laptop shows that the battery has been charged completely (100%). But after switching off the AC power, the battery can not work and the system is freeze.

Possible Reasons:
1. The excess temperature in the operation environment results in the over-temperature protection in the laptop battery.

2. The battery has some problems in charging, which leads to false electric quantity status showed.  

Solution:
1. It’ll be all right just to turn off the laptop and remove the battery to cool it down, and then use the battery in normal indoor environment, because the battery over-temperature protection can get recovery automatically.

2. In the same conditions, using the original battery to check whether this issue still exists. If there is no problem with the original battery, contact the after-sale service or local dealers to handle it.

FAQ 4: With the battery, the laptop runs well and the battery can charge as well as discharge, but there are only a part of the battery information on the laptop instead of full details.

Possible Reasons:
1. Bad contact in the interface between laptop and battery, or the swap data interface can not work.

Solution: Change to the original battery. If the same problem occurs, maybe some contacts in the interface is broken which need to repair. If not, the output interface is damaged. Please contact the after-sale service or local dealers to change the battery.

FAQ 5: The battery indicator light keep on blinking and the laptop prompts that the battery is not compatible.

Possible Reasons: 1.This is the compatible issue between the laptop and battery.

Solution: Please contact the after-sale service and local dealers.

FAQ 6: With the AC Adapter connects to the external power, the laptop turns off once the battery is put on.

Possible Reasons: 1.The battery is at fault, maybe it is caused by the short circuit in the battery interface part.

Solution: Remove the battery at once, and never try to put on the battery again. Contact the local dealers to change the battery.

Without the external power, Install the battery for many times, but fail to turn on the laptop; The laptop battery is not used for a period of time, it leaves less or even no electric quantity when to use it again;  The laptop shows that the battery has been charged completely (100%). But after switching off the AC power, the battery can not work and the system is freeze; With the battery, the laptop runs well and the battery can charge as well as discharge, but there are only a part of the battery information on the laptop instead of full details; The battery indicator light keep on blinking and the laptop prompts that the battery is not compatible; With the AC Adapter connects to the external power, the laptop turns off once the battery is put on.


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